• Advanced Filters

  Include or exclude addresses, domains and much more to get the relevant insights you need.Popular

• Raw Data Export

  Get a copy of the raw data we use to generate your metrics and reports!Popular

• How to set up Business Hours

  Set your business hours, and get accurate response time metrics covering only the times which are relevant to you and your team.Some readers

• Cancelling your Email Meter Plus subscription

  We are always here to help you get the most out of Email Meter, so make sure you reach out before cancelling!Few readers

• Using our spreadsheet template to visualize your Raw Data exports

  Our ready-to-use Google Sheet template will allow you to easily analyse your exported data.Few readers

• My Account

  Edit or cancel your payment information and download your invoices.Few readers

• Team Management and Inviting Team Members

  Add or remove members, send or cancel invitations and see your current TeamFew readers

• Top Interactions Export

  You can export a full list of your Top Interactions, which will be emailed to you allowing you to download it in CSV format. To get started, first open the corresponding report for which you wish to export your Top Interactions.Few readers

• Custom Reports

  Choose a specific date range to analyse covering any time period!Few readers

• How are emails and messages counted in Email Meter Pro or Teams?

  Explore how Email Meter categorizes and tracks "Emails" and "Messages," counts deleted emails, and handles automated and spam emails. Learn how to filter out automated emails for accurate analytics.Few readers

• Billing for Email Meter Pro and Teams

  How billing for our Pro and Teams service works.Few readers

• Teams

  Teams allows you to visualize and compare your teams stats, directly from within the Email Meter interface.Few readers

• How do you determine best contact time?

  Best contact time is the time of the day when the recipient sends you the most emails. For example, you may send bob@example.com several emails at different times of the day, but bob@example.com usually replies at 8:00am. In that case, the report would show that the best contact time would be 8am, because that's the time when bob@example.com seems to be viewing his inbox, and is thus more likely to reply.Few readers

• How are internal/external emails counted?

  Sent - External If an email sent by an Email Meter user has one or several recipients in the To field, and one or more of those have a different domain (part after the @) to the Email Meter user, then the email is considered an external email despite other possible (internal) recipients. Example: Both internal and external recipients are included, so it is counted aFew readers

• Monthly Reports

  See how you and your team's stats are looking, month-by-month.Few readers

• Business Hours in a different time zone

  How can I use Business Hours for team members in different time zones?Few readers

• Weekly Reports

  Get informed week-by-week of you and your team's email performance.Few readers

• Does my time zone matter?

  Email Meter generates your monthly report based on the time zone used in your Google/Outlook Calendar. We use your time zone to be sure we only analyze data for the calendar month (midnight on the 1st through 11:59pm on the last day of the month), and to ensure your hourly/daily/weekly report metrics are accurate.Few readers

• Can I change my timezone?

  The times on your report are based on your timezone, so make sure this is correct.Few readers

• Removing automated emails from reports

  Remove out-of-office emails, autoresponders, service notifications, newsletters and more.Few readers