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Articles on:
Metrics
What we measure, and what it all means!
Messages Sent
The volume of emails leaving your inbox.
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Messages Received
Total number of distinct received emails in this report period.
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Recipients
Total number of distinct recipient addresses in sent emails this report period.
Some readers
Emails Replied
Out of the number of emails sent and received, how many of those got a reply, or you replied to.
Some readers
Senders
Total number of distinct sender addresses which sent you emails in this report period.
Some readers
Time Before First Response
A chart showing the amount of time taken to send the first response to emails.
Some readers
Messages Sent by Day/Messages Received by Day
See your volume of emails throughout the report period on a chart which allows you to see peaks in activity.
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Average Response Time
Mean Average Response Time to emails during this report period.
Some readers
Internal vs. External
See what volume of emails are being sent and received within your domain, or outside of it.
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Top Interactions
See which addresses and domains you interact with the most, how long you take to reply and what time is best to contact them.
Some readers
Busiest Hours
See your busiest times for both sent and received emails.
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Quickest Response Time
The fastest response to an email.
Some readers
Received Breakdown
From your received messages, how many were sent directly to you, and how many you were CC'd or BCC'd in.
Few readers
Average First Response Time
The mean average of the time taken to send the first response to an email.
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Sent Breakdown
Total number of new threads for which you sent the first email, and the total number of emails that you sent to an existing email thread.
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