Articles on: Metrics

Average First Response Time

This shows the mean average of the time in hours and minutes which was taken to send the first response to emails throughout the filtered period.

This is a great metric to see how long your clients (or anyone else who expects a reply from you) are waiting for you to respond, and allows you to track your progress when trying to improve, and see if you are keeping to any agreed SLA.

If you have set up Business Hours, these will be applied when calculating this metric. Business Hours are included in Email Meter Pro and Teams — Click here to unlock along with all our other extra features!

Updated on: 11/05/2021

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