Email Meter Help Center
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Email Meter Premium
Email Meter Premium - our flexible, customisable version of Email Meter.
Include or exclude addresses, domains and much more to get the relevant insights you need.
Raw Data Export
Get a copy of the raw data we use to generate your metrics and reports!
Choose a specific date range to analyse covering any time period!
Using our spreadsheet template to visualize your Raw Data exports
Our ready-to-use Google Sheet template will allow you to easily analyse your exported data.
Cancelling your Email Meter Premium subscription
We are always here to help you get the most out of Email Meter, so make sure you reach out before cancelling!
How to save your Advanced Filters
If you want to save Advanced Filters which you have applied to a report, you can save the URL created when you apply them. For example, here I have filtered for emails from the domain emailmeter.com in my Custom Report, for the last 30 days: !(https://storage.crisp.chat/users/helpdesk/we
Team Management and Inviting Team Members
Add or remove members, send or cancel invitations and see your current Team
How to set up Business Hours
Set your business hours, and get accurate response time metrics covering only the times which are relevant to you and your team.
How are internal/external emails counted?
Sent - External If an email sent by an Email Meter user has one or several recipients in the To field, and one or more of those have a different domain (part after the @) to the Email Meter user, then the email is considered an external email despite other possible (internal) recipients. Example: Both internal and external recipients are included, so it is counted
Business Hours in a different time zone
How can I use Business Hours for team members in different time zones?
Billing for Email Meter Premium and Teams
How billing for our Premium and Teams service works.
Edit or cancel your payment information and download your invoices.
Get informed week-by-week of you and your team's email performance.
Does my time zone matter?
Email Meter generates your monthly report based on the time zone used in your Google Calendar. We use your time zone to be sure we only analyze data for the calendar month (midnight on the 1st through 11:59pm on the last day of the month), and to ensure your hourly/daily/weekly report metrics are accurate.
Can I change my timezone?
The times on your report are based on your timezone, so make sure this is correct.
Teams allows you to visualize and compare your teams stats, directly from within the Email Meter Premium interface.
See how you and your team's stats are looking, month-by-month.
How are emails and messages counted in Email Meter Premium?
For example, if person A sends 1 email to 2 recipients, B and C, this would be counted as 1 email sent, and 2 messages sent. If person A receives an email, it is counted as 1 email received, and 1 message received. With Deleted Emails, Email Meter Basic can count these from the moment of installation. When we load your data into EMB, we cannot i
How do you determine best contact time?
Best contact time is the time of the day when the recipient sends you the most emails. For example, you may send firstname.lastname@example.org several emails at different times of the day, but email@example.com usually replies at 8:00am. In that case, the report would show that the best contact time would be 8am, because that's the time when firstname.lastname@example.org seems to be viewing his inbox, and is thus more likely to reply.