When inboxes are analysed, we classify emails into two categories, Emails and Messages.

For example, if person A sends 1 email to 2 recipients, B and C, this would be counted as 1 email sent, and 2 messages sent.

If person A receives an email, it is counted as 1 email received, and 1 message received.

With Deleted Emails, Email Meter Basic can count these from the moment of installation. When we load your data into EMB, we cannot include any emails which have previously been deleted. Any emails you delete after installation will be counted.

Spam Emails will not be counted in your metrics, UNLESS they were marked as spam after they arrived and did not go straight to your spam inbox.
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