> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.emailmeter.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How are emails and messages counted in Email Meter Pro or Teams?


|| When inboxes are analysed, we classify emails into two categories, **Emails** and **Messages**. 
 
For example, if person **A** sends **1** email to **2** recipients, **B** and **C**, this would be counted as **1** email sent, and **2** messages sent.  
  
If person **A** receives an email, it is counted as **1** email received, and **1** message received.

With **Deleted Emails,** Email Meter can count these from the moment of installation. When we load your data, we cannot include any emails which have previously been deleted. Any emails you delete after installation will be counted.

You can exclude **Automated Emails**  (Emails from an automated system which generates emails without human intervention, for example out-of-office replies, newsletters, etc.) by going to [Settings](https://secure.emailmeter.com/settings/profile) and turning on the filtering option:

![](https://storage.crisp.chat/users/helpdesk/website/764d07dc20fddc00/image_1ubg2oc.png)

||| **Spam Emails** will not be counted in your metrics, **UNLESS** they were marked as spam after they arrived and did not go straight to your spam inbox.