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# Business Hours in a different time zone

Once you have [Business Hours set up](https://help.emailmeter.com/en/article/how-to-set-up-business-hours-12sjisc/) your Response Times will be a lot more accurate (and hopefully faster!). However, if you have any members of your Team working in a different time zone you might notice their response times are not looking so accurate.

| Business Hours are included in Email Meter Plus — [Click here to unlock along with all our other extra features!](https://secure.emailmeter.com/settings/plans)

At the moment we can’t set different Business Hours for different Team Members, but we do have a simple workaround for this.

For example, let's say you have a team with two offices, one in London and the other in New York. In London they work 09:00 - 18:00 and in New York they work 08:00 - 17:00. To see the response times for each team with the correct Business Hours applied, you will need to generate a separate report for each team.  
  
Here's how you can do this.

To generate a report for the **London** team:

*   Go to Settings and make sure your timezone is set to ‘Europe/London’.
*   Check your Business Hours match the London team: 09:00 - 18:00.
*   Remember to **Save** any changes made.
*   Select only your London team members to be included in your report.
*   Export the report to CSV or make a note of the metrics.

![](https://storage.crisp.chat/users/helpdesk/website/827c9c2b99973800/60f3c77c-a9fe-4d59-9f47-175b74_1ne830s.jpeg)

  
To generate a report for the **New York** team:

*   Go to Settings and change your timezone to New York which is ‘EST5EDT’.
*   Change your Business Hours to match the New York team’s; 08:00 - 17:00.
*   Remember to **Save** your changes!
*   Select only your New York team members to be included in this report.
*   Export the report or make notes and compare your results.

![](https://storage.crisp.chat/users/helpdesk/website/e6ba49b91852c800/4e20d77e-6cab-46fe-a1aa-2fc08b_1tnmqy4.jpeg)

||| Please make sure to set your timezone and Business Hours back to the correct times once you're done.

| Just remember to change your Settings (timezone & Business Hours) to match those of the Team Members you want to analyse and include only those members in your report.