> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.emailmeter.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Average Response Time

![](https://storage.crisp.chat/users/helpdesk/website/ee84cc1afbfc3800/937665a2-6e67-4cad-bdc3-8b09bb_1evntyb.png)

## This metric measures the mean average of the time it took you to reply to emails from this inbox in the time period covered by the report.

You may see a percentage which reflects the change in this response time from the previous period - this can either be green if more emails have been sent, or red if less have been sent.

![](https://storage.crisp.chat/users/helpdesk/website/764d07dc20fddc00/image_1m91i97.png)

All responses found for emails received in this period are counted. 

| If you have set up [Business Hours](https://help.emailmeter.com/en/article/how-to-set-up-business-hours-12sjisc/), these will be applied when calculating this metric. Business Hours are included in Email Meter Pluss — [Click here to unlock along with all our other extra features!](https://secure.emailmeter.com/settings/plans)

_For example:_ A report for May 1st - May 31st can include a June 3rd reply to a May 30th email.

||| Any emails which are marked as spam will not be included.
||| Emails which do not receive a response will not be included.

There will also be a highlight if one of your metrics has shown an improvement, and this can be the Average Response Time metric.

![](https://storage.crisp.chat/users/helpdesk/website/924816e7c2f99800/821acc92-d1c1-44b0-8c47-08701e_1avygxz.png)

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