> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.emailmeter.com/sitemap.xml
> Use this file to discover available pages before exploring further.
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# Average First Response Time

![](https://storage.crisp.chat/users/helpdesk/website/c4a6c94cd693f000/e49c1829-f5f5-484f-ac3f-519eb1_370b7h.png)

## This shows the mean average of the time in hours and minutes which was taken to send the first response to emails throughout the filtered period. 

This is a great metric to see how long your clients (or anyone else who expects a reply from you) are waiting for you to respond, and allows you to track your progress when trying to improve, and see if you are keeping to any agreed SLA.

| If you have set up [Business Hours](https://help.emailmeter.com/en/article/how-to-set-up-business-hours-12sjisc/), these will be applied when calculating this metric. Business Hours are included in Email Meter Plus — [Click here to unlock along with all our other extra features!](https://secure.emailmeter.com/settings/plans